Refund policy

At Wutnow Merch, we hold our custom apparel and curated items to the highest standards. Because each product is created individually upon order placement to your exact specifications, we operate under a structured fulfillment framework regarding cancellations, refunds, and replacements.

We offer a dedicated 14-day delivery protection window for all shipments. If your order arrives damaged, defective, or contains a printing or processing error, you must contact our customer support team within 14 calendar days of the carrier's delivery timestamp.

If your product arrives damaged or if you receive an incorrect item, please contact us immediately through our official website contact portal or email us at support@wutnowmerch.com.

Please include the following data points to expedite your resolution:

Once verified by our support team, we will issue a 100% full refund back to your original payment method or dispatch a brand-new replacement order immediately at zero cost to you. Physical return of the damaged merchandise is not required.

We continuously monitor fulfillment timelines. In the rare event that your package does not arrive within 45 business days of the original shipment date (excluding standard processing windows), the order will officially be classified as lost in transit. Upon confirmation, a full refund or a replacement shipment will be issued immediately.

Because items are custom-manufactured to order immediately upon your checkout submission, we do not accept returns, exchanges, or issue refunds for general customer changes of mind, incorrect size selection, or incorrect color choices. Please consult our active size charts and item specification sheets carefully before finalizing your purchase.

Please review your delivery address carefully before completing your order. Our system uses automated fulfillment routing to ensure fast processing; consequently, we are unable to adjust, redirect, or modify a shipping destination once an order has been successfully submitted and processed.

Approved refunds are authorized automatically. Credits will be returned directly to your original credit card or initial method of payment within 5 to 7 business days depending on your banking institution's processing cycles.

For questions regarding your orders, structural policies, or tracking updates, please contact our administrative team: